Please allow 1-2 business days for processing your order, and 3-7 business days for shipping within the United States. International shipping times may vary.

Yes, we ship to select international destinations. Please note that international customers may be subject to additional customs fees or taxes that are not included in our pricing.

As soon as your order ships you'll receive a confirmation email with a tracking number. If you haven't received tracking within a few business days of ordering, check your spam folder or contact us with your order number.

Pre-order items are brand new products that ship once they arrive in stock — the estimated ship date is shown on the product page. Backorder items are temporarily out of stock but still available to buy, and ship as soon as they're restocked. In both cases, if your order also contains in-stock items, the whole order ships together once everything is ready.

Our shirts and happi coats are a regular fit and run true to size. Detailed measurements are listed in the size guide on each product page — when in doubt between two sizes, we recommend sizing up for a comfortable concert fit.

Please see our Refund Policy for information about returns and refunds.

Please contact us as soon as possible if you need to cancel your order. If your order has not yet been shipped, we will be happy to cancel it and issue a refund. If your order has already been shipped, you will need to follow our Refund Policy for returns.

We accept payment through Shopify Payments, which accepts most major credit cards.

Yes! Custom penlights, happi coats, shirts, acrylic goods, and more — see what we can make. Custom orders start at a minimum of 50 pieces. When you're ready, start a custom order and we'll respond with a quote within 24-48 hours.

We'd love to hear from you! We partner with talents and agencies on official merchandise collaborations. Check out our Partner Program or reach out through the contact form.

You can reach us by email at neonshrine.shop@gmail.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours, although response times may be longer during busy periods.