Frequently Asked Questions

Q: How long does shipping take?

A: Please allow 1-2 business days for processing your order, and 3-7 business days for shipping within the United States. International shipping times may vary.

Q: Do you ship internationally?

A: Yes, we ship to select international destinations. Please note that international customers may be subject to additional customs fees or taxes that are not included in our pricing.

Q: What is your return policy?

A: Please see our Refund Policy for information about returns and refunds.

Q: What forms of payment do you accept?

A: We accept payment through Shopify Payments, which accepts most major credit cards.

Q: How do I contact customer support?

A: You can reach us by email at neonshrine.shop@gmail.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours, although response times may be longer during busy periods.

Q: Can I cancel my order?

A: Please contact us as soon as possible if you need to cancel your order. If your order has not yet been shipped, we will be happy to cancel it and issue a refund. If your order has already been shipped, you will need to follow our Refund Policy for returns.